Returns may be initiated within 30 calendar days of the delivery date (as verified by your shipping tracking information). Requests submitted after this timeframe will not be accepted, and no refund will be issued.
To be eligible for a return, merchandise must adhere to the following standards:
- Unworn, unwashed, and maintained in original, resalable condition
- All original tags, labels, and packaging preserved (where applicable)
- Free from stains, odors, damage, or any indicators of use
For health and safety purposes, the following items are classified as final sale and ineligible for return (clearly indicated on respective product pages):
- Products marked “Final Sale”
- Customized or personalized items
Direct exchanges for size, color, or style are not available. To obtain a different product:
- Submit a new order for the desired item.
- Initiate a return for the original product (per the steps below) to secure a refund.
In the event of receiving a defective, damaged, or incorrect item (e.g., incorrect size/color), please contact our support team without delay.
Prior to returning any merchandise, please complete the following steps:
- Send an email to [email protected] including:
- Full order number
- Return reason (e.g., “size discrepancy,” “faulty stitching”)
- Clear photographs of the item (mandatory for defective/incorrect products—must display the issue and original packaging)
- Our team will review your request within 2–3 business days and notify you of return approval status.
- Approved returns will receive detailed instructions (including return address and shipping label, if applicable).
Unauthorized returns (shipped without prior approval) will not be processed, and no refund will be provided.
- Upon receipt and inspection of your returned item (allow 5–7 business days for processing after delivery to our warehouse), you will receive an email confirming refund approval or denial.
- Approved refunds will be credited to your original payment method within 5–10 business days.
- Note: Financial institutions may require an additional 3–5 business days to post the refund to your account (this process is outside our control).
If you have not received your refund within the specified timeframe:
- First, verify your bank or credit card statement (refunds may appear as a credit rather than a separate transaction).
- Contact your bank or credit card issuer to confirm processing timelines.
- If the refund remains unaccounted for after these steps, email [email protected] with your order number and refund reference (if available), and we will conduct a prompt investigation.
For orders shipped to Canada:
- Import duties, taxes, and customs fees imposed by the Canada Border Services Agency (CBSA) or shipping carrier are non-refundable under any circumstances.
- For returned items, we will refund only the product price (and original shipping fees, if required by law and the return results from our error). Duties, taxes, and customs fees are excluded from refunds.
For additional questions or assistance, please contact our customer support team at
[email protected] . We are committed to addressing your needs promptly.
