We currently provide shipping exclusively to addresses within the United States and Canada. Regrettably, we are unable to accommodate international shipments to regions outside these two countries at this time.
Following payment confirmation, orders are typically processed within 1–3 business days. No processing, shipping, or delivery services are available on weekends or public holidays.For orders destined for Canada: An additional 1–2 business days may be required to verify shipping details, prepare necessary customs documentation (e.g., commercial invoices), and ensure compliance with the destination country’s import regulations.
- U.S. Standard Shipping: Delivery is expected to take 5–10 business days from the date of dispatch.
- Canadian Shipments: we estimate a delivery window of 7–15 business days after dispatch, accounting for cross-border customs procedures and potential regional transit variations.These are only approximate timelines; actual delivery may be affected by carrier delays, weather conditions, or high shipping demand during peak seasons.
- Within the U.S.: USPS (United States Postal Service) serves as our primary shipping partner.
- To Canada: We partner with USPS International to deliver reliable shipping services. The specific carrier is selected based on destination address, package weight, and requested delivery speed.
Once your order ships, a tracking number will be sent to you via email. For U.S. domestic orders, tracking updates may only be available until the package reaches the destination country’s customs office; further tracking can be accessed through the local postal service or the carrier’s international tracking platform.
After your order is shipped, you will receive a shipping confirmation email containing your unique tracking number and a direct link to monitor your package’s status:
- U.S. Orders: Tracking information is updated in real time and covers the entire delivery journey, from dispatch to final delivery.
- Canadian Orders: Initial tracking updates may take up to 48 hours to appear. Once the package leaves the U.S., tracking updates may become less frequent—we recommend checking the destination country’s local postal service website for the most up-to-date status.
If your package is significantly delayed or marked as “Delivered” but not received, please follow these steps:
- Verify with family members, neighbors, or building management (e.g., front desk staff, mailroom attendants) to see if the package was left at an alternative location.
- Contact USPS directly using your tracking number to request detailed delivery information.
- First, allow an additional 5–7 business days beyond the estimated delivery date, as customs clearance or international transit may result in unforeseen delays.
- Use your tracking number to contact local postal services or customs authorities—packages may be held due to unpaid duties/taxes or a requirement for additional documentation.
- Check with family members, neighbors, or local delivery facilities (e.g., post offices) regarding any missed deliveries.
- U.S. Orders: Contact us within 7 days of the marked delivery date.
- Canadian Orders: Contact us within 14 days of the marked delivery date (to account for extended international transit and customs processing times).
Please reach out to our customer support team at [email protected] with your order number and tracking number. We will collaborate closely with you and the shipping carrier to investigate the issue, initiate a package trace (if applicable), and provide regular updates on the resolution progress.
